DFR Customer Support
DFR Customer Support

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Returns & Refunds

9 articles

We make returns quick and easy! Learn more.

Articles

What is your returns policy?

You have 30 days from the date your order was delivered or available for collection to return an unwanted item for a refund. We don't accept returns for unwanted items after this period. If your item is faulty, defective, damaged or incorrect, you wi

My item is faulty, what do I do?

Within 30 days of receiving your items. If you believe there is a fault or defect with your item, you can return it within 30 days of receiving it. All returns are tested by our technical team to verify the error or defect reported, before any exchan

Is there anything I can't return?

Some items can’t be returned once opened or used. It is important that you check the item description before you order or open the item and remove the original wrapping/seal. We're unable to accept returns for:

How do I request a return?

If you are not completely satisfied with your purchase, you can return the products within 30 days. Some exclusions apply. Please ensure you have carefully read through the returns policy before submitting your return request. To request a return, yo

Can I return an item for an exchange instead of a refund?

In most cases you are able return your item for an exchange. You will need to let us know you would like exchange when you create your return request. Once your return has been received and verified, we'll send you an email letting you know your retu

How do I return my order within the UK using the UPS service?

If you have been issued a UPS return label - simply follow the instructions below:. Step 1Download and print the returns label from your email. Step 2Securely pack all the returned items, along with a print off of your confirmation of purchase email,

How do I return my order via InPost Lockers?

Once your return has been approved, follow the below steps to return your order using your local InPost Locker. Add your tracking reference back to this page. Select CityLink as the courier. You will receive an email as soon as we received your items

I've returned my order, when will I be refunded?

Once the product(s) have been returned and assessed by our team, we'll process your refund. This may take up to 14 days for the funds to appear in your account. Please note that if you return products that do not meet, or are outside our returns poli

I paid using Openpay, how do refunds work?

If you paid using Openpay, and your order has been paid in full - you will be refunded fully. If you paid using Openpay, and still have future payments due - your future payments will be cancelled, and you will be refunded any amount already paid. Re