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Do I need to be home to receive my order?Updated a year ago

Someone needs to be in when your parcel is due to be delivered as we may need a signature. However, don’t worry if this isn't possible as our delivery partner usually tries to deliver more than once.

Alternatively, they'll leave a card confirming that they've either left it with a neighbour, left it in a safe place when they will try to re-deliver or give you details on how to collect it.

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