Troubleshooting ?

My Camera will not turn on, what should I do?


Please make sure that the battery is inserted correctly, the terminals on the battery must touch the contacts on the camera and the arrow on the battery must point towards the Camera. Additionally please make sure that the terminals are clean. 

: Please remove the battery if the camera is not being used for an extended period of time.


I have lost my product manual, can I find it on your website?

Yes, you can find a downloadable product manual on every product page.


The camera lens is stuck and will not open, retract or extend, what can I do?

Do not force the lens to go back in, the wrong battery may have been inserted or the batteries charge may be low.

Change or charge the battery before starting your camera again. If you have done these and your camera lens is still not working, email us on our care email (


Do I need the CD my camera came with to transfer images from my camera to computer?

No, you do not need the CD to transfer images and videos from your camera to your computer. The CD includes the camera manual in 5 languages and video editing software. Connect your camera to your computer using the USB cable provided or insert your memory card into your computer using a memory card reader.

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